from the dept. Curious Networks announced the formation of its Experience Management Group. This team of human-computer interaction professionals identifies how people interact with information and the most appropriate ways to represent these interactions on mobile devices. From its findings, Curious Networks is able to provide the most effective end-user experiences from applications written with its multi-channel access platform and allows customers to more quickly develop those applications without concern for the specific presentation on each device. Based on user-centered software design and development, as well as current thinking on user experience and human factors, the Experience Management Group’s research identifies the way mobile device users want their information organized and presented, as well as how they interact with it. The group then uses this information to define the interaction models that are the foundation of the Curious Networks multi-channel access platform. Using this methodology, Curious Networks can provide a platform that delivers a consistent and intuitive experience for end-users across all devices. As part of its ongoing process, the group regularly meets with various users such as CEOs, university professors, technophobes, stay-at-home parents, students, and the physically challenged to identify and analyze their concerns regarding mobile device content format, delivery mechanism, interaction design, and navigation. “It is important that we understand how people interact with information as well as the devices that deliver that information. This ensures our platform can continue to enable our customers to develop the applications that end-users demand,” says Pamay Bassey, vice president of experience management at Curious Networks. “For example, many people we have spoken with find applications deployed onto Internet phones difficult to use. Building from these findings, we can ensure end-users receive a consistent and intuitive experience with an easy-to-use streamlined interface across any device.” As Curious Networks’ business partners further expand their mobile business applications, the Experience Management team also will assist in the development process by analyzing end-users concerns including content format, interface design and navigation. This process will help to continue to provide application developers who use the Curious Networks platform a worry-free environment upon which to build the best possible customer experience through each device. As a result, for example, developers no longer need to be concerned whether their application should behave differently on a RIM 2-way pager vs. a Palm personal digital assistant. “Our system dynamically determines the most appropriate way to conduct the developer’s intended interaction with the end-user no matter what device is being used,” says David Cutler, co-founder and president of Curious Networks. “This translates into a reduction of development and testing time for our clients.” Curious Networks enables companies to deliver customized business, employee, and consumer-centric applications across the widest range of Internet devices. The company’s scalable multi-channel access platform allows businesses to develop next-generation applications that users can access when they want, how they want, and where they want—simply by using their PCs, mobile or standard phones, personal digital assistants and other emerging Internet appliances. Curious Networks’ platform is compatible with all industry standards from HTML and XML to WAP and VoiceXML. Using a breakthrough approach based on interaction-oriented development, the Curious Networks multi-channel access platform delivers unparalleled usability, protection from costly future development, and complete scalability. For additional information about Curious Networks, visit www.curiousnetworks.com. < | >
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